12 ICID International Drainage Workshop Saint-Petersburg ( Congress Complex Pushkin)

23 -26 June 2014

 
 

Frequently Asked Questions:

How can I register at Online reservation system?
How to get to my Personal area?
What to do if you forgot your login/password?
How can I pay?
Types of payment
How can I get financial documents (receipts)
How to know that my payment is accepted?
How can book a hotel room and other services?
How can I cancel my hotel reservation?

How can I register at Online reservation system?
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For registration please follow the link Online reservation systempage. Press the button "Registration" and fill in all the necessary on-line forms. Personal information, received from you in the process of registration won't be given to the third person without your agreement and will be used only for effective organization of your participation in the Meeting.
After receiving your application we will immediately send you the confirmation letter with your login and password. Please go to the section "Personal area" and enter using your login and password. 

How to get to my Personal area?
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After receiving the confirmation letter with your login and password you go back to the Online registration page and fill in login/password in the fields in section “Personal area”.
In case you fail with on-line registration or have any questions, please, do not hesitate to contact Monomax Service Agency by e-mail: IDW12@onlinereg.ru

What to do if you forgot your login/password?
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If your personal login/password was lost, you should go back to the Online registration page and enter the section “Login/password reminder”. On the next page you should fill in the e-mail that you indicated during the registration.
We will send your login/password to this e-mail.

How can I pay?
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All payments (for hotel accommodation, tours or transfer) can be done separately. To make payment, the participant should use his login and password and enter the "Orders and Payments" section.
PLEASE NOTE: you should make a booking in order to see this section.
We regret but we do not accept private and company checks or Euro cheques.
Step 1: Go to the "Orders and Payments" section at your Personal area. Choose the services that you want to pay for at the moment (tick the box next to the service).
Step 2: Select a type of payment.
Step 3: Fill in your credit card information or print a receipt (a bill). Pay the receipt.

Types of payment
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The payments can be done in three different ways:
1. Payment via Credit card
2. Payment by Bank transfer
3. Internet payment
More payment information you can find on this site in the “Payment information” section.

How can I get financial documents (receipts)?
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You can get the original invoice from the manager at the Workshop. Feel free to contact the manager for any questions. We also can send you the scanned documents by email.

How to know that my payment is accepted?
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We will immediately send you the confirmation that your payment is accepted by e-mail after we receive the payment.

How can I cancel my hotel reservation?
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If the participant would like to cancel his hotel reservation the notification letter together with the request for the reimbursement of the registration fee should be sent to the Monomax Service Agency by e-mail: IDW12@onlinereg.ru 
All refunds will be made within 2 weeks after the Workshop has been finished.