Frequently Asked Questions
1) Registration and payments
2) At the Workshop
1) Registration and payments
Registration for the Workshop will be provided online.
You have to go to the Online registration page. Please press the Registration button and fill in all the necessary online forms. Personal information that you provide in the process of registration will be not given to a third party without your agreement and will be used only for efficient organization of your participation in the Workshop.
After receiving your application we will immediately send you the confirmation letter with your login and password for your Personal area.
After receiving the confirmation letter with your login and password please go back to the Online registration page and enter your login and password in the section Personal area.
In case something goes wrong, please do not hesitate to contact Rustour Service Agency by e-mail: atw-2017@onlinereg.ru
If your personal login/password was lost, please go back to the Online registration page and proceed to the section Login/password reminder. Your login and password will be sent to your email.
All payments (hotel accommodation, visa support, additional services) can be made separately or at the same time. Please enter the section "Orders and payments".
We do not accept private and company checks or Euro cheques.
Step 1: Go to the section "Orders and payments" in your Personal area. Choose the services that you want to pay for at the moment.
Step 2: Select a type of payment.
Step 3: Fill in your credit card information or print a bill.
The payments can be made in three different ways:
1. via Credit card
2. by Bank transfer
3. Internet payment
More payment information you can find at this site in the Payment information section.
You can get the original invoice at the registration desk at the Workshop venue. Feel free to contact us if you have any questions.
We will immediately send you by email the confirmation that your payment is received.
Hotel accommodation, cultural program, visa support can be ordered in your Personal area. You need to select the appropriate option, method of payment, print out and pay the bill.
Workshop Service Agency provides participants with visa support papers. Rustour LLC has a reference number in the Russian Ministry of Foreign Affairs.
Visa support documents are issued based on a personal information submitted by each participant during registration (Visa Support section). Rustour LLC provides visa support papers ONLY after receiving hotel accommodation pre-payment or hotel confirmation booked on your own.
You can find more information about obtaining a visa, requirements and prices at the page Visa support in the left menu.
If you wish to cancel your attendance to the workshop, the notification email together with the request for reimbursement of the registration fee should be sent to atw-2017@onlinereg.ru
Refunds are made within 2 weeks after the Workshop.
2) At the Workshop
You are welcome to find detailed information about the Workshop venue at the Main page in the left menu.
After you arrive to the venue please come to the registration desk to get a badge that you should wear at the Workshop as it serves as your pass to the Workshop events.
When registered, you get the participant’s kit which includes a detailed Workshop program, a notebook, a pen and information materials.
For more detailed information you may contact the Workshop Secretariat.
